Who to Contact - Students in Distress
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Everyone needs a helping hand once in a while and it's not always easy to know who to contact in these times of need. Never be ashamed to shout out for assistance, it shows great strength to admit if you are struggling. Get help at the first sign of your own distress, no problem is too small.
Please get in touch with us (click here) if you wish to add to or update anything on this page.
Your AMSS
The AMSS is more than happy to address any of your concerns regarding any of these processes. We can give advice on which pathways to take and who to talk to.
Email: healthandwellbeing@amss.org.au , president@amss.org.au , vpe@amss.org.au
Help with an Academic Issue #
FHMS Student Support Centre
For academic related problems or problems that may affect your ability to attend university, get in contact with your tutor directly, your Course Coordinator, your Year Level Year Advisor or the FHMS Support Centre as early as possible.
The FHMS Student Support Centre is located on Ground Floor, Helen Mayo North. Students are welcome to call to make an appointment, send through an email, discuss things over the phone, or drop in to talk whenever the office is open.
Opening Hours: 9:30am - 4:00pm Mon to Fri (except Wed, which is 10:30am - 4:00pm)
Email: askhealthsc@adelaide.edu.au
Phone: 08 8313 0273
https://health.adelaide.edu.au/study-with-us/student-support
Program Advisors: Ebony Dukic, Stephanie Rogers, Aleksandra Payne, Carmen Rayner
Program advisors are for students having doubts about continuing with medicine and who want to talk about other options (e.g. transferring courses). Stephanie specialises in the MBBS program, but all are able to provide assistance.
Email: stephanie.d.rogers@adelaide.edu.au
Phone: 08 8313 5571
https://www.adelaide.edu.au/directory/stephanie.d.rogers
Student and Program Support Service Coordinator: Mary Denholm
Mary is responsible for assessing applications for withdrawal from courses before the census date (i.e. 'withdraw no fail'). Any information provided to Mary during this process is confidential and will not be communicated to other staff, even within the medical school.
Email: mary.denholm@adelaide.edu.au
Phone: 08 8313 9902
https://www.adelaide.edu.au/directory/mary.denholm
Educational Welfare Officers (EWOs)
The EWOs are a service provided to the whole university, separate from the medical school. They are skilled and experienced in addressing any issue students might be facing, and are particularly helpful regarding navigating academic policies. If you are struggling with an issue relating to assessment, give them a call! It is confidential and free!
Email: studentcare@adelaide.edu.au
Phone: 08 8313 5430
Indigenous Student Support Officer: Domenica Cassar
Domenica provides support and advice for all Aboriginal and Torres Strait Islander (ATSI) students in the Faculty. This is particularly useful for ITAS tutoring and to help solve other academic problems and secure extra support.
Email: domenica.cassar@adelaide.edu.au
Phone: 08 8313 7512
https://www.adelaide.edu.au/directory/domenica.cassar
Disability Service
The disability service can provide support to accommodate your disability and particularly help with modified assessment, including special exam requirements.
Email: disability@adelaide.edu.au
Phone: 08 8313 5962
Rural Medical Program Coordinator: Bronwyn Herde
Rural students can use these pathways above but also have the option of discussing problems directly with the rural school through Bronwyn Herde, if they are unable to discuss issues with their site coordinator. Bronwyn is helpful if students have academic queries and can refer them to the correct person to contact.
Email: bronwyn.herde@adelaide.edu.au
Phone: 08 8313 4528 or 0438 821 744
https://www.adelaide.edu.au/directory/bronwyn.herde
Help with a Non-Academic Issue #
Doctor's Health SA
Having your own GP that you feel you can trust and turn to for advice is important throughout your time in medical school. Especially for doctors and medical students, DHSA provides after hour GP appointments and also has a 24/7 confidential phone line for urgent advice from doctors. Check out their website for a list of community based GP's specialising in the health of doctors and medical students if you would like a GP closer to home!
Phone: 08 8232 1250 Urgent confidential 24/7 helpline: 08 8366 0250
University Health Practice
Bulk billing GP practice on the North Terrace Campus run by the University for University students.
Opening hours: Mon-Fri 8:30am-5:30pm
Phone: 08 8313 5050
https://www.adelaideunicare.com.au/
University Counselling Service
This is a free and confidential service provided by The University of Adelaide. They are willing to make an over the phone appointment if you are unable to visit their North Terrace Location.
Email: counselling.centre@adelaide.edu.au
Phone: 08 8313 5663
www.adelaide.edu.au/student/wellbeing
Educational Welfare Officers (EWOs)
The EWOs are a service provided to the whole university, separate from the medical school. They are skilled and experienced in addressing any issue students might be facing. They are able to offer welfare and wellbeing support, as well as free tax, housing, student financial assistance and legal advice. If you have been sexually harassed, EWOs can be your first point of call. It is confidential and free!
Email: studentcare@adelaide.edu.au
Phone: 08 8313 5430
Indigenous Student Support Officer: Domenica Cassar
Domenica provides support and advice for all Aboriginal and Torres Strait Islander (ATSI) students in the Faculty. She can help with a range of issues beyond academics, including helping with personal problems that may be causing difficulties while studying at university.
Email: domenica.cassar@adelaide.edu.au
Phone: 08 8313 7512
https://www.adelaide.edu.au/directory/domenica.cassar
Disability Service
The disability service can provide support to accommodate your disability. They can help with any aspect of university life, beyond just passing assessment items.
Email: disability@adelaide.edu.au
Phone: 08 8313 5962
Help for Financial Support #
Check if you are eligible for payments from Centrelink - if you are over 22, living away from home, from an Indigenous background or considered 'independent'.
http://www.humanservices.gov.au
This website also has tips on saving money long term, student loans and other financial advice.
The Adelaide Medical Students' Foundation also provides some financial support for those in need.
Helpful Emergency Contacts #
The University's Security Service | 8313 5444 |
Crisis Care (family crisis, domestic violence) | 111 611 |
Mental health triage (24-hr service for mental health emergencies) | 131 465 |
Yarrow Place (rape and sexual assault service) | 8226 8787 |
LifeLine (24-hr phone counselling) | 131 114 |
Domestic Violence Helpline | 1800 800 098 |
Doctors Health SA 24/7 Helpline | 08 8366 0250 |